Quality
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Customer focus
Our Quality Management System (QMS) is based on ISO 9001 (latest version in force), which guarantees our customers and other relevant stakeholders a solid organization based on controlled processes.
Governance is ensured by a Quality Assurance Director who reports directly to the Managing Director, and is supported by the process managers and employees involved.
+95%
customer satisfaction
A guarantee of performance and quality.
With our QMS, our vocation is to propose and carry out quality services that meet the needs expressed by our customers, While maintaining ethical and deontological independence from the latter, to ensure the objectivity of the work carried out.
By fostering recurring exchanges throughout projects with our customers and relevant stakeholders, and by working with them in complete confidence, we understand and respond to their present needs, anticipate their future requirements as best we can, and strive to achieve the best possible results and tomeet their expectations.
The benefits
Our expertise and quality approach
Commitment to Operational Excellence on projects entrusted to us by our customers (respect for the Quality-Cost-Delivery triptych)
Commitment to customer satisfaction and other relevant stakeholders
Commitment to continuous improvement of our QMS
Compliance and continuous improvement
Our main activities, in compliance with current regulations and in a spirit of continuous improvement :
- Document management (drafting, reviewing and validating procedures, operating methods, schedules, and training/awareness-raising for employees); ;
- Management of customer satisfaction surveys;
- Risk management ;
- Management of quality indicators and dashboards ;
- Management of internal audits and audits of external service providers ;
- Non-conformity management ;
- Feedback management ;
- Management of action plans and continuous improvement plan.