{"id":338,"date":"2025-03-19T17:50:39","date_gmt":"2025-03-19T16:50:39","guid":{"rendered":"https:\/\/heva-data.com\/?page_id=338"},"modified":"2025-10-15T09:54:04","modified_gmt":"2025-10-15T07:54:04","slug":"qualite","status":"publish","type":"page","link":"https:\/\/heva-data.com\/en\/qualite\/","title":{"rendered":"Quality"},"content":{"rendered":"

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Qualit\u00e9<\/h2>\n

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–<\/span><\/p>\n

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Accueil<\/a> > Qualit\u00e9<\/span><\/div>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ _builder_version=\u00a0\u00bb4.24.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_image=\u00a0\u00bboff\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb8vw||6vw||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_3,1_3,1_3″ use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb2″ make_equal=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width_tablet=\u00a0\u00bb\u00a0\u00bb width_phone=\u00a0\u00bb90%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3″ _builder_version=\u00a0\u00bb4.24.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.24.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bbgcid-07fd6007-ae25-4e13-bbf0-52acc155a8b2″ text_font_size=\u00a0\u00bb18px\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_font=\u00a0\u00bb|300|||||||\u00a0\u00bb header_2_text_align=\u00a0\u00bbleft\u00a0\u00bb header_2_text_color=\u00a0\u00bbgcid-07fd6007-ae25-4e13-bbf0-52acc155a8b2″ header_2_font_size=\u00a0\u00bb36px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.2em\u00a0\u00bb custom_padding=\u00a0\u00bb|0px||0px|false|true\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-07fd6007-ae25-4e13-bbf0-52acc155a8b2%22:%91%22text_text_color%22,%22header_2_text_color%22%93}\u00a0\u00bb]<\/p>\n

Orientation client<\/span><\/strong><\/h2>\n

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Notre Syst\u00e8me de Management de la Qualit\u00e9 (SMQ) est bas\u00e9 sur la norme ISO 9001 (derni\u00e8re version en vigueur), ce qui garantit \u00e0 nos clients et autres parties int\u00e9ress\u00e9es pertinentes une organisation solide fond\u00e9e sur des processus ma\u00eetris\u00e9s.<\/span><\/p>\n

La gouvernance est assur\u00e9e par un Directeur Assurance Qualit\u00e9 en lien direct avec la Directrice G\u00e9n\u00e9rale, accompagn\u00e9 des pilotes de processus et des collaborateurs impliqu\u00e9s.<\/span><\/p>\n

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+95<\/span>%<\/h3>\n

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satisfaction client<\/b><\/p>\n

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Un gage de performance et de qualit\u00e9.<\/span><\/h2>\n

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Avec notre SMQ, notre vocation est de proposer et de r\u00e9aliser des prestations de qualit\u00e9 correspondant aux besoins exprim\u00e9s par nos clients<\/strong>, tout en conservant une ind\u00e9pendance \u00e9thique et d\u00e9ontologique vis-\u00e0-vis de ces derniers, gage d\u2019objectivit\u00e9 du travail r\u00e9alis\u00e9. <\/span><\/p>\n

En privil\u00e9giant des \u00e9changes r\u00e9currents tout au long des projets avec nos clients et parties int\u00e9ress\u00e9es pertinentes et en collaborant avec eux en toute confiance, il convient de comprendre leurs besoins pr\u00e9sents et d\u2019y r\u00e9pondre, d\u2019anticiper au mieux leurs besoins futurs et de s\u2019efforcer d\u2019aller au-devant de leurs attentes<\/strong>.<\/span><\/p>\n

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Les avantages<\/p>\n

Notre savoir-faire et notre d\u00e9marche qualit\u00e9<\/h2>\n

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Engagement \u00e0 viser l\u2019Excellence Op\u00e9rationnelle \u00e0 travers les projets confi\u00e9s par nos clients (respect du triptyque Qualit\u00e9-Co\u00fbt-D\u00e9lai)<\/strong><\/p>\n

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Engagement \u00e0 satisfaire nos clients et autres parties int\u00e9ress\u00e9es pertinentes<\/strong><\/p>\n

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Engagement \u00e0 am\u00e9liorer en continu notre SMQ<\/strong><\/p>\n

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Conformit\u00e9 et am\u00e9lioration continue<\/h3>\n

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Nos principales activit\u00e9s conform\u00e9ment \u00e0 la r\u00e9glementation en vigueur et dans une logique d\u2019am\u00e9lioration continue :<\/span><\/p>\n